Refund policy
Refund & Returns Policy – Qivo
At Qivo, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, you may request a return under the conditions outlined below.
Returns
- You have 14 days from the date of delivery to request a return, in accordance with UK consumer protection laws.
- Items must be unused, in their original condition, and in the original packaging.
- A valid proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital or downloadable products
- Items marked as final sale
Return Process
To initiate a return, please contact us at qivostore@proton.me. We will provide you with instructions on how to return your item.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Refunds
- Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 5–10 business days.
For any questions regarding returns or refunds, please contact us at qivostore@proton.me.